We are not wasting your time by asking questions. Please have the patience to explain the ingredients and be empathetic to customers who have allergies. Every restaurant that I have been too has always welcomed questions on food allergies except for Bombay Royale. I asked some questions because I am allergic to certain ingredients. The food is great but it seems that the guy who stood at payment counter doesnt like being asked questions and was not being polite. I agree with the review written by Martin. Empathy and feeling welcomed is important. I would prefer to go to a restaurant where not only the food is good but I can enjoy the experience and feel comfortable.

He definitely is less approachable but he is the go to guy with your questions since the servers were unable to answer the questions I had. He was not rude per se but a smile on the face and being courteous will help. While I would rate the food as 3.5/5 and most of the staff is polite, I did find this one man (he surely was the manager or the head of the staff) somewhat less friendly with customers. I have been to Bombay Royale twice in the past month. Youll get better food for a better price, with better service, and no risk to your health. just save yourself the trouble and go to India house or India palace. Id rather not talk about what happens next. That same day, we also came down with some kind of stomach flu that lasted a couple of days where we would all immediately have to to the bathroom after eating anything and well. When we called them the next day to see if it was a mistake, they just told us they would reimburse us but still havent even to this day. After we got home and decided to check how much we spent, we realized that we had been overcharged, and that the waiter had pocketed all the cash. Before the receipt came back it was already closing time and we had to start heading out and get our receipts at the front. The food was decent, but when the time came for us to pay our bill, we specifically told the waiter that some of us would be paying in cash and to split the difference between those of us paying with credit cards.

Once we were seated, we ended up waiting for an hour for a waiter to get to our table and take our order, and and waiting another hour to receive our food (thank God for BYOB).

We got there around 7 and had to wait for a good 45 minutes to be seated. Long story short : we spent 2 hours waiting around, we got overcharged for our meal, our waiter basically stole from us and we all got sick from eating the food. My friends and I went to eat there for my buddys birthday because he thought it seemed like a nice new addition to the Northampton food scene.

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